Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
top view
fresh organic food
noisy rooms
poor air conditioning
7.6/10
Very good
Rooms
7.0
Location
8.3
Service
7.3
Dining
7.8
Guest reviews
7.6/10
based on 6 reviews
8.8
8.8/10 based on 2807 reviews
Andrew
United Kingdom,
April
2024
8.8/10
The hotel offers cozy rooms with heating to keep you warm after chilly walks and drinks. The porch on the 2nd floor is a nice touch, but the views can be somewhat blocked. Service is incredibly accommodating, except for some unhospitable instances. The location is breathtaking on a hillside overlooking Zurich, close to nature trails. The dining experience is delightful, but more options would make it even better.
Rooms
8.0
Rooms are large, with a nice porch on the 2nd floor and have heating for chilly days. Views can be somewhat obstructed.
Service
9.0
The staff is truly accommodating and friendly, making the stay welcoming.
Location
10.0
The hotel's location on a hillside with a panoramic view of Lake Zurich is stunning.
Dining
8.0
The dining was ace, one of the best experienced at a hotel, although more options could enhance the experience.
Facilities
9.0
The facilities were excellent, providing for a comfortable stay.
B.
United States,
March
2024
9.0/10
The hotel offers a wonderful stay with pristine, excellent rooms and welcoming service. The location is superb, overlooking Zurich and the lake, offering a relaxing atmosphere. Dining is outstanding with plenty of options, although some staff could be more relaxed. The facilities are well-prepared and enjoyable.
Rooms
9.0
The rooms were very clean, pristine, spacious, and should have a separated area for pets to maintain the cleanliness standards.
Service
8.0
The service was good and attentive, with a welcoming atmosphere. However, there were instances of a staff member appearing stressed and in a hurry.
Location
10.0
The location is super, overlooking Zurich and the lake, providing a fantastic view after a day of business discussions.
Dining
9.0
The dining experience was excellent with a lot of options, although one waitress seemed stressed and rushed at times.
Facilities
9.0
The facilities were well-prepared and enjoyable for a pleasant stay.
Robert
United Kingdom,
March
2024
6.4/10
The hotel offers a mixed experience with some positives like the fresh mountain air and spectacular views, but let down by cleanliness issues and lack of proper service communication. The dining options are high calibre, catering well to health-conscious guests. The location is great for its views but lacks the expected Swiss cleanliness standards.
Rooms
5.0
The rooms, while simple and with a balcony for fresh air circulation, are sterile and dirty, not meeting Swiss standards.
Service
5.0
Service was not guest-oriented, with inappropriate reactions and lack of communication about restaurant closures.
Location
7.0
The location offers spectacular views of Zurich lake but fails in cleanliness standards expected in Swiss accommodations.
Dining
8.0
The dining experience is high calibre and rich, ideal for health-conscious guests.
Facilities
8.0
The facilities offer high-quality dining for health-conscious guests.
Colin
United Kingdom,
October
2023
7.0/10
I had a mixed experience at the hotel. The rooms were in the new wing, facing the trees at the back, and had a noisy atmosphere since they were above the restaurant. However, the balcony was a nice touch, especially during hot days in Zurich. The location offered a top view of Zurich and the lake, but it wasn't conveniently located next to the elevator to the parking lot.
Rooms
7.0
The rooms in the new wing were clean and comfortable, with a balcony that was useful for airing out the room. However, the noise from the restaurant below was a downside.
Service
7.0
The service in the new area of the hotel was very clean and the staff was helpful in maintaining the facility. They provided good information about transportation, but they could improve by boosting the overall cheerfulness and addressing the need for better air conditioning.
Location
8.0
The hotel's high hillside location above Zurich offered a breathtaking view of the city and the lake, surrounded by woodland. It was a unique and beautiful spot but not the most convenient in terms of proximity to the elevator for the parking lot.
Dining
7.0
The dining experience was a mix. The location was nice, near the Zoo and tram station, but the food options were limited. However, the freshness and organic nature of the dishes stood out positively.
Facilities
6.0
The facilities were decent, but the need for better air conditioning was evident. It would have been more comfortable with improved cooling.
top view
noisy rooms
Joshua
United States,
August
2023
7.2/10
My stay at the hotel was a mix of comfort and slight inconvenience. The rooms were spacious, well-decorated, and offered great bathrooms, which made the stay very nice. However, the rooms felt a bit stuffy as if overly heated. The service was friendly and accommodating overall, with some staff going out of their way to assist guests. The location, while not in the heart of downtown, provided a beautiful view of Zurich city. The dining experience was nice, but the staff could have been more cheerful. The facilities were adequate, making for a pleasant stay.
Rooms
8.0
The rooms were spacious, very comfortable, and well-decorated, offering great bathrooms.
Service
7.0
The service was friendly and accommodating, with some staff going the extra mile to assist guests.
Location
7.0
The location provided a beautiful view of Zurich city, although it was a bit far from downtown.
Dining
7.0
The dining experience at 'BARACCA' was enjoyable, although the staff could have been more cheerful.
Facilities
7.0
The facilities were adequate for a comfortable stay.
Nancy
United States,
June
2023
7.4/10
I absolutely loved the modern vibe of the new building, but the rooms were a letdown. They were furnished in a very disappointing IKEA-modern style, not too comfortable or welcoming. Despite not having air conditioning, it wasn't a big issue during my stay, but the constant smoke was off-putting.
Rooms
5.0
The rooms in the new building were disappointing, not very comfortable or welcoming, and always filled with smoke.
Service
9.0
The service was exceptional, so polite, helpful, and full of valuable information. They assisted me with booking taxis and changing currency, creating a truly friendly and welcoming atmosphere.
Location
8.0
The hotel is perfectly situated near a park with a stunning view of Zurich. The proximity to the tram station provided easy access to the city, making it a great location overall.
Dining
8.0
The dining experience was a pleasant surprise, especially with the organic options. The restaurant offers a fantastic view that enhances the overall experience.
Facilities
7.0
The facilities were top-notch, offering a great dining experience just steps away from the Zoo and the tram station.
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